communication skills in social work

Two child protection scenarios with different levels of seriousness were used. Building good relationships with other people can greatly reduce stress and anxiety in your life. Social work is a professional activity. Without self-control personal issues and emotional attachment to a situation could be expressed which could cloud professional judgement. However, there may be a hierarchy between the professionals causing tensions in decision-making. All social workers, then, need foundation knowledge and skills in communication with children and young people. This could cause communication barriers/issues because social workers support service users to be a part of deciding their own life changes then in some circumstances this power can be taken away from them. Communication Skills Communication is at the heart of social work A social worker must be able to communicate effectively in different ways, with different people and groups. The code of practice (CCW, 2002) in the Welsh context is considered throughout. Professionals who work together quite commonly are social workers and health care professionals. This can be done by using phatic conversation as glue to keep it social and help keep a relationship going but redirecting to the main issue so it is a healthy balance for both taking part. According to BASW code of ethics (2012) ‘professional ethics concerns matters of right and wrong conduct, good and bad qualities of character and the professional responsibilities attached to relationships in a work context.’ Ethical issues can arise because social workers promote the welfare and rights of service users but the end result may not coincide with what the service user thinks is the right decision for them. This follows the anti-oppressive practice of treating everyone as individuals and to not compare two different cases. Any opinions, findings, conclusions or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of UKEssays.com. Skills are ‘the ability to carry out a particular activity effectively and consistently over a period of time’ (Thompson, 2005:81). Oral communication; Listening; Written communication; Public speaking; Adaptability; It’s vital to measure communication so you can see what works, what doesn’t, and tweak it accordingly. To export a reference to this article please select a referencing stye below: If you are the original writer of this essay and no longer wish to have your work published on UKEssays.com then please: Our academic writing and marking services can help you! Body language includes the facial expressions, gestures, movements a person makes, as well as their posture, eye contact. Effective Communication: Improving your Social Skills Author: Anxiety Canada Building good relationships with other people can greatly reduce stress and anxiety in your life. An interview is a conversation with meaning and the beginning of change (Trevethick, 2000). The decision is made that she needs to go into supported accommodation, this effects the social workers relationship with the woman and the service users whole demeanour changes towards the social worker including body language, attitude and facial expression. We're here to answer any questions you have about our services. This book supports and develops the communication and interviewing skills of professional practitioners and student practitioners in social work, counselling, and the health professions. Social media is one of the best opportunities for effective communication in the digital world, and is often regarded as the best way to build or grow relationships on the internet. Social worker 7. This type of communication covers many different areas. (PSWS), Over 10 million scientific documents at your fingertips. It allows everyone to share their inputs and … Good communication as a social worker requires the expertise to be both sensitive and understanding of their situation in order to build rapport with the individual (Trevethick, 2000). This is not an example of the work produced by our Essay Writing Service. Social workers need a level of self-awareness to convey attitudes, the correct emotions and self-control. Negotiation and partnership is an essential part of interagency working. These can be hard conversations to have, especially when you want to do all you can to help your client. Communication skills are important for most jobs because they help you interact effectively with people you encounter at work, including customers, potential clients and colleagues. You need to develop the skill of … Here are the skills that employers mostly seek in new hires, ranked in terms of priority. This includes how to communicate with people who may not want to co-operate to begin with but can use negotiation skills to improve the relationship. Communication skills allow you to understand and be understood by others. Because of the often-sensitive nature of 5 situations social workers can find themselves in, the ability to be patient and understanding is important. This first section discusses the importance of communication and empowerment in social work practice with service users, carers and other professionals. Communication skills are fundamental to social work practice, yet there is little research on the skills that workers have or how they use them. A key skill of interviewing is directing, this means although there should be a steady flow the social worker needs to keep the conversation on the subject that they are there for in a subtle way. The skill of self-awareness grows overtime with experience in practice, it teaches social workers to think on their feet during communication and difficult situations, deal with stress and tackle all obstacles as completely different when dealing with different people (Cournoyer, 2011). It is the duty of social workers to advocate for their clients – in order to do this, social workers must understand the client’s needs. This assignment sets out to explore the use of communication skills and value in social work according to three interconnected dimensions. Rapport is how the social worker contacts and engages with the service user and carers. Traditional values focuses on being non-judgemental, protecting confidentiality and treating the service user with dignity and respect (Biestek, 1961). The service user should have an understanding of why the social worker is there and has the right to know the process that has taken place to get to the interview. Instead of did your mum give you that bruise? Radical values are more modern views of social work practice which involves the service users taking more action to solve their problems themselves. Verbal skills involve the spoken language, while nonverbal communication includes body language, facial expressions and … Study for free with our range of university lectures! Social workers must communicate in many different ways and with many different people. This easy-to-read book offers a step-by-step guide to developing effective communication skills with a diverse range of service users and professionals. This third, and final, section considers the impact of personal and professional values upon communication within social work practice, including how ethical issues arise in communication. There is a wide range of skills involved in high quality social work from basic communication skills to analytical, presentational, and management skills. Negotiation also takes place with service users’ in the decision of the best solution for their situation. Working in partnership with other professionals requires a level of negotiation when both services have different/alternative ideas of what is best for the service user. Social workers use interviews to collect data and to build a face to face rapport with service users. Workplace communication is important to your growth and success. Using knowledge of communication skills from different sources (studies of chat perception, social psychology, evaluation research and practice theory), this volume introduces and examines the non-verbal, symbolic, verbal and written communication skills required for social work practice in all settings. Practical Social Work These values underpin the core principles of the code of practice (CCW, 2002). One of the key requirements for any social worker is having the ability to communicate effectively, regularly and in various ways – verbal and written. In this chapter, we outline a child-centred approach to communication with children and young people. (BASW, 1976). Communication is defined in the Oxford English Dictionary (2013) as ‘the imparting or exchanging of information by speaking, writing, or using some other medium’. Personal values need to be taken into account because they will frame many decisions; it’s the social workers instincts about safety and danger that decides, for instance, whether it is safe for a child to stay with their parents. SKILLS AND INTERVENTIONS - Use judgement, knowledge and authority to intervene with individuals, families and communities to promote independence, provide support, prevent harm and enable . This skill involves “understanding or appreciating the feelings of others, but without necessarily experiencing them” (Thompson 2009, p111). Most social work students communicate so easily that they do not think of all its components. The first section discusses the importance of communication in the practice of social work – including building a rapport with service users and carers, and the importance of empowerment. This includes traditional and radical values in social work practice and the effects of communication in ethical dilemmas. © 2020 Springer Nature Switzerland AG. book series Social workers need to communicate effectively with service users and carers, other social workers, their managers, and other professionals. Not affiliated Skills that shape the way social workers communicate are interviewing, negotiation and partnership and self-awareness (Thompson, 2005). However, personal values need to coincide with professional values because social workers cannot let personal judgements shadow their professional obligations to help all service users and abide by the code of practice (CCW, 2002). For example a social worker cannot express their personal opinions to a service user through verbal or non-verbal communication. Social workers should use body language to make service users feel more comfortable but also pay attention to whether the service user is showing signs of aggression, trying to hide something, or seems happy in the situation. The situation should always be focused on the service user and the social workers thoughts of their personal perfect solution may not coincide with the service user (Cournoyer, 2011). The second section discusses effective communication skills and how they support anti-oppressive practice. An interview should be natural and the service user should not feel like they are being treated according to a checklist just going through the process, as this could be seen as oppressive if service users are not treated as individuals. This means saying what is within the realm of possibility and what is not. *You can also browse our support articles here >. Social Work More specifically, body language is expression through movement and facial expressions which convey emotion. Characteristics of an effective communicator. Copyright © 2003 - 2020 - UKEssays is a trading name of All Answers Ltd, a company registered in England and Wales. Negotiation may take place in deciding the best solution for a service user. Communication – both verbal and non-verbal – is a vital skill for social workers. Everyone involved in interagency team should have a clear role and have an understanding of each other’s place/responsibilities in the team and their point of view. If you need assistance with writing your essay, our professional essay writing service is here to help! The primary objective of the code of ethics is to make implicit principles explicit for the protection of clients. Good written communication skills also help you to stay organized, and to manage your clients’ cases more effectively. Company Registration No: 4964706. It involves positive body language and speech to invite/enable the service user to express themselves. Apr 17 • 2019. https://doi.org/10.1007/978-1-349-23219-2, British Association of Social Workers 1994, Helpful and Effective Communication : Our Clients’ Views, Building and Maintaining Client—Worker Relationships, Intervention: Non-Verbal and Verbal Techniques for Changing Attitudes and Behaviour, Intervention: Written Techniques for Changing Attitudes and Behaviours, Palgrave Social & Cultural Studies Collection. It aims to emphasise the rights and needs of people who may be oppressed by society (Leadbetter, 2002). Keeping the service user involved with all decisions helps maintain the service users’ trust and confidence in social services. This will show some key skills on the social workers behalf such as, listening, speech, remembering and encouraging. Implicit in its practice are ethical principles, which prescribe the professional responsibility of the social worker. Social skills are also referred to as interpersonal or soft skills. Social workers who listen, stay engaged and can recall information are able to establish trust with clients and to build a therapeutic relationship with them. The first section discusses the importance of communication in the practice of social work – including building a rapport with service users and carers, and the importance of empowerment. Social Work is fundamentally dependent on good communication. It is important that social workers work to always improve these skills and complete training so they can learn from other professionals’ experiences of how different service users, carers and professionals like to work in partnership. Reference Child and Family Social Work, 13(2), May 2008, pp.166-176. Part of Springer Nature. It is important to be clear and transparent about the scope of services that you can provide as their social worker. Family, group or team empowerment focuses on allowing each person in the group to help each other and themselves collectively. In fact, improving your social support is linked to better mental health in general, since having good friends can act as a “buffer” for feelings of anxiety and low mood. Social skills are used to communicate with others daily in a variety of ways including verbal, nonverbal, written and visual. These can include but are not limited to sharing ideas with others, actively listening in conversations, giving and receiving feedback and public speaking. Communication skills are indispensable for establishing effective and respectful relationships not just with the service users but also with service providers, and other stakeholders. Registered Data Controller No: Z1821391. Social work is a professional activity. If a legal problem develops, reliable recordkeeping could save your job, or even your career. This service is more advanced with JavaScript available, Part of the For example use, where did you get that bruise? Looking for a flexible role? These skills include both verbal skills (the way you speak to other people) and nonverbal skills (your body language, gestures, and … It is used to build relationships, create solutions and to negotiate plans for service users. Social work values are underpinned by traditional and radical values. We've received widespread press coverage since 2003, Your UKEssays purchase is secure and we're rated 4.4/5 on reviews.co.uk. Communication in social work practice is central to all inter-agency working and to building relationships with service users and carers. Do you have a 2:1 degree or higher? This can be achieved by building relationships and achieving trust and mutual respect through communication (Atkinson et al, 2007). Effective Communication – Improving your Social Skills. Organisational empowerment supports staff in an organisation, promoting morale and motivation in workers so they are happy to take on more responsibilities and go to work. The code of practice (6.5) states social workers should always treat colleagues with respect and work openly and co-operatively with them (CCW, 2002). The second section identifies and explains the centrality of effective communication skills such as negotiation, interviewing and self-awareness. Title Developing social work students’ communication skills with children and young people: a model for the qualifying level curriculum. What is communication and why is it important? Before exploring the specific skills, it is good to recall the elements of communication, and, that as social workers, it is your duty to assure that you are communicating effectively with your clients, whether your client is an individual, a group, a family, or a community. Effective communication skills are one of the most crucial components of a social worker’s job. This is to help them feel part of society no matter their culture, language or lifestyle. Developing a rapport starts with an introduction which forms the basis of the relationship, particularly as it is important to gain an understanding of the service user. The Importance of Communication Skills in Social Work Practice. As a social worker, your written records are the primary tool your supervisor has for evaluating your skill. After this, part three considers the impact of personal and professional values on communication. It is better to use questions that will not give the service user the answer, especially children because this could create a story that is not exact. Reference this. From simple essay plans, through to full dissertations, you can guarantee we have a service perfectly matched to your needs. (BASW, 1976). Community based empowerment supports the community to challenge inequalities and exclusion so everyone who lives in a certain society can feel a part of the community and take control of their environment. Skill for social workers can find themselves in, the correct emotions and.! Many forms, for example, personal, organisational, community based, family, group or team.. Without necessarily experiencing them ” ( Thompson 2009, p111 ) dissertations you! 13 ( 2 ), may 2008, pp.166-176 written communication skills will help you to stay organized and! Young people with writing your essay, our professional work here about our services is secure and we rated... 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